Magic Auto Detailing
TERMS AND CONDITIONS
1. Personal Belongings
Customers are responsible for removing all personal belongings, valuables, cash, documents, electronics, and other items from the vehicle before service.
If our staff is required to remove or organize personal items before cleaning or detailing, additional charges may apply.
The company is not responsible for any lost, damaged, or missing personal belongings left inside the vehicle during or after service.
2. Vehicle Condition
Customers must inform the company about any existing damage, mechanical issues, loose parts, warning lights, or special conditions before service begins.
The company is not responsible for pre-existing damage, scratches, dents, stains, paint issues, or mechanical failures.
3. Detailing Results
While we strive to provide high-quality service, some stains, odors, scratches, pet hair, salt marks, or contamination may not be completely removable.
Results may vary depending on the age and condition of the vehicle.
4. Additional Charges
Additional fees may apply for:
• Excessively dirty vehicles
• Pet hair removal
• Vomit or biohazard cleaning
• Sand, mud, or heavy stains
• Removal of personal items
• Oversized vehicles
• Extra labor time
Customers will be informed before additional work is performed whenever possible.
5. Tire Change Services
Customers are responsible for ensuring that tires and rims provided are in safe and usable condition.
The company is not liable for:
• Existing rim damage
• Worn wheel studs or lug nuts
• Tire pressure monitoring system (TPMS) issues
• Mechanical failures related to suspension, brakes, or alignment
• Damage caused by defective tires or parts
Customers should recheck lug nut torque after driving approximately 100 km following a tire change.
6. Appointment and Cancellation
Appointments may be rescheduled or canceled due to weather, equipment issues, or unforeseen circumstances.
Customers are requested to provide at least 24 hours’ notice for cancellations.
7. Payment Terms
Payment is due immediately upon completion of service unless otherwise agreed in writing.
Deposits may be non-refundable for certain bookings or special orders.
8. Satisfaction Policy
Any concerns regarding service quality must be reported within 24 hours after service completion.
The company will be given the opportunity to inspect and resolve the issue.
9. Liability Limitation
The company is not responsible for:
• Damage caused by weak or aged parts
• Electrical or mechanical malfunctions
• Pre-existing conditions
• Weather-related issues after service
• Items left in the vehicle
10. Right to Refuse Service
11. Acceptance of Terms
By booking or using our services, the customer agrees to these Terms and Conditions.